BookNest 书巢 支持页面
联系我们
- 邮箱:support@skyzeph.com
- 响应时间:工作日 1-2 天
- 版本:1.0.0
常见问题
Q:支持哪些格式?
A:EPUB、MOBI、AZW3、PDF、TXT、RTF、HTML、CHM、FB2、CBZ 等。
Q:会上传我的书吗?
A:不会上传书籍原文件。阅读记录默认本地保存;Plus 云同步仅在你主动上传时加密保存快照(日本服务器)。
Q:能导入 Goodreads 吗?
A:可以,导入 Goodreads CSV;也支持 JSON 备份恢复。
Q:书友会怎么用?
A:1.0 支持本地书友会;多人邀请/加入后续版本提供。
Q:有广告吗?
A:没有。免费下载;Plus 年付 $29.99/年,解锁完整统计/笔记导出/云同步。
Q:能导出笔记吗?
A:可以,导出 Markdown;也可导出 JSON/CSV。
Q:为什么没有相机扫码?
A:支持相机扫描 ISBN;也可以在书脊/版权页手动输入 ISBN。相机画面只在本机识别,不上传。
数据与隐私
- 隐私政策:https://www.skyzeph.com/booknest/privacy/
- 数据默认本地保存;可在设置中导出/清空。
- Plus 云同步由官方加密托管(日本);可发邮件删除云端快照。
故障排查
- 确认系统版本满足商店要求。
- 重启 App;检查存储空间。
- 导出数据后重装(如仍异常)。
- 发邮件时附上:设备型号、系统版本、App 版本、复现步骤、截图。
BookNest Support
- Email: support@skyzeph.com
- Languages: Simplified Chinese, Traditional Chinese, English
- Response time: 1-2 business days
- Version: 1.0.0
- Privacy: https://www.skyzeph.com/booknest/privacy/
FAQ
Where is my data stored?
Locally on your device by default. You can export a backup. Plus cloud sync stores an encrypted snapshot on our server (Japan) only when you upload.
Do you collect my data?
The app does not show ads or track you. Local data stays on your device; Plus cloud sync is encrypted and hosted by us.
How do I cancel my subscription?
Manage/cancel in the App Store or Google Play account. Deleting the app does not cancel the subscription.
How do I restore a purchase?
Open the subscription page and tap “Restore purchase”.
How do I move to a new phone?
Export JSON and import it on the new device, or sign in / use the sync code to restore Plus cloud sync.
The app cannot open a file/photo.
Check the file format and storage space, then try again. Send us the device model, OS version, app version and steps to reproduce.
How do I delete my data?
Use Settings → clear data, or uninstall the app. Email support@skyzeph.com to delete cloud snapshots.