RentKeeper 支持页面
联系我们
- 邮箱:support@skyzeph.com
- 响应时间:工作日 1-2 天
- 版本:1.0.0
常见问题
Q:适合几套房子?
A:1-10 套最合适,最多可管理 30 套;更大规模建议用专业物业系统。
Q:会自动收租吗?
A:默认记录收款;配置后端后可生成 ACH/Stripe 收款链接。
Q:租客会看到我的数据吗?
A:不会。租客门户需要你配置后端并主动生成链接。
Q:能报税吗?
A:提供 Schedule E 友好分类和 CSV,不构成税务建议;请咨询 CPA。
Q:收据能 OCR 吗?
A:配置后端 OCR 后可识别金额/日期/商户/分类;默认手动填写。
Q:换手机怎么迁移?
A:设置 → 导出 JSON;新设备导入,或配置后端云同步。
数据与隐私
- 隐私政策:https://www.skyzeph.com/rentkeeper/privacy/
- 数据默认本地保存;可在设置中导出/清空。
- 可选后端由你自行配置;我们无法访问你的后端数据。
故障排查
- 确认系统版本满足商店要求。
- 重启 App;检查存储空间。
- 导出数据后重装(如仍异常)。
- 发邮件时附上:设备型号、系统版本、App 版本、复现步骤、截图。
RentKeeper Support
- Email: support@skyzeph.com
- Languages: Simplified Chinese, Traditional Chinese, English
- Response time: 1-2 business days
- Version: 1.0.0
- Privacy: https://www.skyzeph.com/rentkeeper/privacy/
FAQ
Where is my data stored?
Locally on your device by default. You can export a backup. Optional backend data is stored on the server you configure.
Do you collect my data?
We do not operate a central data service. The app does not show ads or track you. If you enable an optional backend, data goes to the backend you configure.
How do I cancel my subscription?
Manage/cancel in the App Store or Google Play account. Deleting the app does not cancel the subscription.
How do I restore a purchase?
Open the subscription page and tap “Restore purchase”.
How do I move to a new phone?
Export JSON and import it on the new device, or use your own cloud sync backend.
The app cannot open a file/photo.
Check the file format and storage space, then try again. Send us the device model, OS version, app version and steps to reproduce.
How do I delete my data?
Use Settings → clear data, or uninstall the app. Exported backups are controlled by you.